1. Introduction
Welcome to the Zetrix Miss Universe Voting App (“App”). Zetrix Sdn. Bhd. (“Miss Universe,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download, install, register with, access, or use our App.
By using the App, you consent to the data practices described in this Policy. If you do not agree with this Policy, please do not use the App. We may update this Policy from time to time; any changes will be posted here with an updated “Last Updated” date.
2. Key Definitions
- Personal Data: Any information relating to an identified or identifiable individual
- Processing: Any operation performed on Personal Data, such as collection, storage, use, disclosure, or erasure.
- User or you: Any person who downloads, registers for, or uses the App.
3. Information We Collect
3.1 Information You Provide
- Registration & Profile: Name, email address, mobile number (if you opt to register to vote or receive SMS alerts).
- Voting Activity: Your votes, timestamps, and any optional comments or feedback.
- Support & Feedback: Messages, screenshots, or logs you send when requesting help.
3.2 Automatically Collected Information
- Usage Analytics: Which screens you visit, button taps, session duration, and feature interactions (collected via analytics SDKs).
- Device Metadata: Device model, operating system version, unique device identifiers (e.g., IDFV), and app version.
- Performance & Crash Data: Error reports and performance metrics to diagnose and fix issues.
- Location Data (Optional): Approximate location (GPS or network-based) if you enable location services for event reminders.
4. How We Use Your Information
We use your data to:
- Enable Voting: Verify and record votes in real time, publish aggregated results to ensure transparency.
- Deliver App Features: Display contestant profiles, news updates, and push notifications for voting windows and results.
- Customer Support: Respond to inquiries, troubleshoot issues, and improve user experience.
- Security & Compliance: Detect and prevent fraud, enforce our Terms of Service, and comply with legal obligations.
- Analytics & Enhancement: Analyze usage patterns and performance to optimize and expand App features.
5. Legal Basis for Processing
Depending on your jurisdiction, we rely on one or more of the following legal grounds:
- Consent: You opt in to receive notifications or agree to location access.
- Contract Performance: Processing is necessary to provide App features (e.g., voting, content delivery).
- Legal Obligation: Complying with applicable laws or responding to lawful requests by public authorities.
- Legitimate Interests: Improving our App’s functionality, securing our platform, and protecting users from abuse, so long as your rights do not override these interests.
6. Information Sharing and Disclosure
We do not sell or rent your Personal Data. We may share data in the following circumstances:
- Service Providers: With trusted third parties who perform services on our behalf (hosting, analytics, push notifications, customer support), under strict confidentiality agreements.
- Legal Requirements: In response to lawful requests by public authorities or to protect the safety, rights, or property of Miss Universe, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale, subject to confidentiality obligations and this Policy.
- Aggregated Data: We may publish anonymized, aggregate statistics—such as overall vote counts or demographic trends—so that no individual user can be identified.
7. Data Retention
We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Voting records and aggregated results may be kept for up to five years for audit and compliance purposes. Upon expiration of the retention period, data will be securely deleted or anonymized.
8. Your Rights and Choices
- Access & Correction: You can view and edit your profile information in the App’s “Profile” section.
- Data Deletion: To request erasure of your Personal Data, contact us via support@zetrix.com; we will respond within 30 days.
- Opt-Out of Analytics: You may disable analytics tracking by toggling off “Usage Analytics” in the App settings (note this may limit support diagnostics).
- Push Notifications & SMS: Manage or disable notifications via your device settings.
- Location Services: Revoke location permission in your device’s privacy settings at any time.
9. Security Measures
We implement technical and organizational measures to safeguard your data, including:
- Encryption: Data in transit is protected via TLS; sensitive data at rest is encrypted.
- Access Controls: Logical and physical controls limit access to authorized personnel only.
- Regular Audits: Periodic security assessments and vulnerability scans to identify and remediate risks.
While we strive to protect your data, no method of transmission or storage is completely secure—please use the App at your own risk.
10. Children’s Privacy
Our App is not intended for individuals under 12. We do not knowingly collect Personal Data from children. If you believe we have inadvertently collected data from a children, please contact us and we will delete it promptly.
11. Third-Party Links & Services
The App may contain links to external sites (e.g., official Miss Universe content) or integrate third-party SDKs for analytics, social sharing, or payments. This Policy does not apply to those services; please read their respective terms and privacy notices before use.
12. International Transfers
Your Personal Data may be processed and stored in Malaysia or other countries where Miss Universe or its service providers operate. We ensure that appropriate safeguards (e.g., standard contractual clauses) are in place to protect your data in compliance with applicable data protection laws.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will revise the “Last Updated” date. Your continued use of the App after changes take effect signifies your acceptance of the new Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
- Email: support@zetrix.com
Thank you for trusting Miss Universe with your voting experience. We are committed to transparency, fairness, and the protection of your personal information.